You may return or exchange unused purchased items within 14 days of your delivery date. After this period, the purchase is considered final. To return an item, you will need to register the item you would like to return or exchange online via your personal account. Purchased items must be returned or exchanged within 14 days of delivery.
Return and exchange procedure
Visit our website https://cvrdcollection.com/index.php?route=account/rma/rma to register the item you would like to return or exchange. The process is simple and consists of the following steps:
1. Customer information: fill in your customer information or sign in.
2. My orders: add return request.
3. Items: indicate which items you would like to return and the quantity. Here you can also indicate whether you would like a different size or another item from us.
4. Reason for return: please let us know the reason for your return.
5. Return your parcel franked via the Post Office at the address below:
CVRD Fashion B.V.
5704 BS Helmond
Return costs will be born by customers.
6. Please ensure to keep your track and trace number safe.
The justification for the return lies with the sender. CVRD Fashion can in no way be liable for lost or damaged shipments.
The return address has no visiting address, personal delivery of the parcel is not possible.
Once we receive your package, including the return form, you will be refunding the purchase amount within 14 days.
Exchange and return condition
The following conditions apply when returning an item:
- Returns must be processed, exclusively by post, within 14 days of the delivery date.
- Original tags and labels are still secured to the article.
- Clothing must not have been worn or washed.
- There are no stains or odors found on the products. These are inclusive of, but not limited to food stains, make up stains, body odors, and cigarette odors.
- The item has not been fixed to hide any damage.
- The article is kept within its original packaging.
- The customer is responsible for the risk of delivery for returns. To mitigate risk of delivery, CVRD Fashion recommends sending the package through registered mail.
- Returns with insufficient postage or where no postage has been paid will not be accepted by us.
- Insufficient or illegitimate returns will not be accepted.
- Product and/or delivery mistakes need to be indicated within three days of the delivery date
- In the event of a product and/or delivery mistake, CVRD Fashion will be responsible for the cost of delivery.
- If exchange and return conditions are not complied, CVRD Fashion maintains the right to send the return back to the sender and to charge on the delivery costs.